Frequently asked questions about exchanges and returns can be found below.
Need help?
If you have a problem or question that requires immediate assistance, you can click the "Chat with Us" button to chat live with a customer service representative.
If we are not available, send us an email and we will get back to you within 24 hours!
Questions
• Has all tags still on
• Must be returned in the garment bag
• Has not been washed
• Must not smell of perfume or smoke, for example
• Must not be dirty or have stains from makeup and deodorant
• Must not have animal hair on it as it can cause allergies
If the product does not meet the requirements for original condition, 30% of the product price will be refunded. If the product is not returned in the garment bag, packaging or lacks tags, no refund will be made.
Yes, we offer a free size exchange within Sweden.
Unfortunately, we do not offer product exchanges. If you wish to exchange a product, we recommend that you place a new order.
When we handle your return, you will be charged a fee of 79 SEK within Sweden and 8 € outside Sweden.
Do you want to make a complaint about a product?
If you need to make a complaint about a product because it is damaged or because you have received the wrong product/products, please contact us as soon as possible. Contact us atinfo@gtechwear.com and include the following information:
- A brief description of the matter
- Order number
- The name of the product
- Also attach a photo of the product where the damage is clearly visible
Remember that a complaint must be made within a reasonable time from the discovery of the damage, which according to the Consumer Sales Act is within two months. The damage must be a production defect and not wear and tear. If your complaint is approved, your product will be replaced with a new or equivalent product. If this cannot be done, a refund will be made instead. We always try to find creative solutions to ensure that our customers are as satisfied as possible.
1. Go to the Returns Portal and enter your order number & email to begin the process
2. We will then send a shipping label/QR code to your email.