Refund policy

Introduction

At Gtechwear, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we gladly accept returns of unused, unwashed, or defective items within 14 days from the date you received your order.

Return process

To initiate a return, log in to your account through the portal(click here) and request a return for the products you wish to return. Once your return has been received and inspected, we will process your refund or exchange.

Refunds

Refunds will be issued to the original payment method. Shipping and handling fees are non-refundable. We will process your refund as soon as possible after we have received your return. Please note that it may take additional time for the refund to be reflected in your account.

Returns & Exchanges

We are happy to exchange your item for another size, subject to availability. All exchanges within Sweden are free of charge. For exchanges outside Sweden, a fee applies. Please note that exchanges can only be made once per order. Exchanges can only be made once. As a customer of gtechwear.com, you always have the right to return your item. We offer a 14-day return policy directly in our store. The same policy applies to exchanges as for returns. Returned and exchanged products must be returned unused, unwashed, in their original condition, and with all tags attached. We do not accept returns or exchanges of items damaged by makeup, deodorant, or similar substances.

For returns, a shipping fee of 79 SEK will apply(within Sweden) or 8 Euro (outside Sweden) to be deducted from your final refund amount. Please note that the original shipping fee will not be refunded when you return your entire order.

All exchanges and returns will be processed in the order they arrive at our warehouse. We are not responsible for lost returns and always recommend that you keep a return receipt.

Please note that invoices with a due date before your return has been fully processed must still be paid in full to avoid additional fees. As soon as your return has been processed, we will issue a refund according to our return policy. If you wish to postpone the due date, please contact Svea Ekonomi. Please note that 79 SEK will be charged.(within Sweden) or 8 Euro (outside Sweden)from the refund, for the return shipping fee.

Damaged or defective items

If you receive an item that is damaged or defective, please contact our customer service department at info@gtechwear.comas soon as possible after receiving your order, no later than 30 days from receipt. We will arrange a replacement or refund.

Shipping

Return shipping costs are the customer's responsibility, unless the item was received damaged or defective. Follow the instructions on the accompanying original packaging slip and include a note explaining the reason for the return. Please note that the shipping cost will be deducted from the total refunded amount, unless you make an exchange, which is free of charge.